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FOR EVERY ITEM SOLD, $1 IS DONATED TO MILITARY CHARITIES

RETURN POLICY


Our return policy lasts 30 days for the 3 System Jackets and 7 days following delivery for all other items. If you have exceeded those days since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition is damaged or missing parts for reasons not due to our error or manufacturing problem, will be fully refunded.

To complete your return, we require an authorized RMA Number, a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than the days mentioned above will not be accepted. 

Please note: There is a restocking fee of 10% on all returns (RMA Refund) if you do not meet the criteria of the return procedure policies unless waived by a Customer Support Agent. 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

 


SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded, unless manufacturing issues or damaged due to our error.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. 

HAVE A QUESTION? | Please visit our contact page 


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

PLEASE NOTE
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HAVE A QUESTION? | Please visit our contact page 

 

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